Shipping and Delivery Policies for eCommerce Orders
We currently do not provide tracking details online. For the latest tracking information for your order, please submit a request.
Exaoctet prides itself on quick order fulfillment and delivery for its clients. We take every step to ensure your purchase is delivered quickly and accurately.
Order Placement Times:
Most orders placed before 4:00pm PST Monday through Friday will be shipped out the day they were placed. Orders placed after 4:00pm PST Monday through Thursday will be shipped out the following business day. Orders placed after 4:00pm PST on Friday will be shipped out the following Monday. Orders placed on the weekend or any U.S. holiday will be shipped out the following non-holiday business day.
Certain products require additional processing time and may not be available for same day or priority shipping. Clients will be notified when these circumstances apply to their order.
Shipping Carriers:
Orders are shipped primarily by UPS and FedEx, but we may use DHL, USPS or other freight carriers at our discretion. In addition, we may use any available service to ship orders if delivery time is not negatively affected (example: A client who is located near our warehouse orders an item via 2nd day shipping, but it is shipped via ground because it will only take 1 to 2 days for the ground package to arrive.)
If a client would like to use their own shipping account, please provide this in the comments section during checkout or contact our sales team at (800)886-5369 Certain products require additional processing time and may not be available for same day or priority shipping. Clients will be notified when these circumstances apply to their order.
Shipping Rates:
We charge flat rates for domestic orders placed on our website; however, if a shipment is unusually heavy or the purchase contains multiple items, the charge of shipping may be increased. In the event of a shipping charge increase, the client will be contacted first and a shipping price will be negotiated prior to the order being processed. Please note that some items may be shipped out of different locations, and ground delivery times may vary.
Clients outside of the U.S. – Please call (800)886-5369 when placing an order that will be shipped outside of the U.S. to obtain a shipping quote. You may provide us with your own shipping account number and designated shipping carrier. Certain export restrictions may apply and a U.S. based address may be required for fulfillment.
Late Shipments:
If your shipment arrives late, you must notify us at (800)886-5369 within 14 days (including non-business days) of delivery in order to be eligible for a refund. Please note that because other factors may play a part in delayed shipments, shipping refunds are approved on a case-by-case basis.
Electronic Delivery:
Certain products may be available for electronic delivery via email. These products include software activation codes and license keys. We have all of our license orders custom generated by the manufacturer, and this process can take up to 1-3 business days, at which point we can immediately provide that information via email. Certain restrictions may apply. In most cases, electronic delivery will be sent within 5 hours from when your order is placed. Some orders may take up to 72 hours to be processed. We encourage you to contact us before placing your order to receive the most accurate shipping information regarding your order.